Global Service Desk

A Service Desk is not just about logging incidents. We integrate people, products and standards to enable speedy incident resolution and improve the productivity of the end user.

When selecting a partner to work with to ensure that IT is delivering value to the business, it is imperative to find a vendor with a strong pedigree in the management of IT services and a deep understanding of globally deployed standards and their potential to benefit the business. We deploy the right tools, processes and people to enable a rapid transition and deliver a robust, cost-effective service.

Reliable Platform from Incident Management to Service Integration
The Global Service Desk is a packaged, scalable solution designed to improve productivity, save costs and crucially, to ensure the business is in control. This means being fully aware of incidents when they happen and when they are resolved; fully aware of performance against SLA; and fully aware of the value of the service desk to the business.

AAT Global Service Desk delivers:

  • Cost reduction
  • Improved productivity
  • Enhanced end-User experience
  • Control and management report
  • Service integration
  • Flexibility and Choice Built-in

AAT delivers its Global Service Desk from India and other locations. Central to our approach is our people: many are educated to degree level and accredited to industry standards, such as ITIL. Our team consider themselves a part of the client’s team, which is a view also held by the client. Our team has a real understanding of the workplace – including the impact of a picking list not printing or an invoice not getting generated.